Hospitality management training solutions.
READ ON.
To empower the industry through futurising learning
A big-hearted hospitality training company. Obsessed with improving manager performance and retention. Through innovative, high-impact training.
We can provide hospitality leadership training solutions for your whole team, one-off hospitality training sessions and expert consultancy to accelerate your in-house development..
CLASSOF68 is a hospitality response to the challenges our industry faces when sourcing high-impact, cost-effective management training and development solutions. Each workshop, workbook and pathway has been painstakingly curated to ensure employers not only see improvements in performance, but enhancements to their employee value proposition and ability to attract great talent.
How does CLASS OF 68 help operators?
- Improves manager performance by closing gaps in leadership skills.
- Reduces management turnover by supporting personal growth.
- Enhances culture through improving open and honest feedback.
- Increases guest experience measures through improved training culture.
- Improves employee value proposition.
To revolutionise the industry through people
Hear from those who have chosen us as their training solution...
“Cally, Head Coach for CLASSOF68, was the perfect partner to help us build our Learning and Development programme. Her knowledge and experience were invaluable to us, shaping both the content and delivery of our learning pathways. She made a real effort to get to understand our brand and her passion for hospitality as well as her relentless positivity meant it was a joy to have Cally working in our office with us. I wouldn’t hesitate to work with her again and can not recommend her services highly enough”
Sam Jones, Managing Director, Junkyard Golf Club
HIGH PERFORMANCE MINDSET
WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS
COST – £1,400+VAT
A half day workshop designed to:
- Develop leaders who feel more in control of their workload and performance.
- Help leaders to feel inspired to drive their own personal development.
- Create working practices leading to less crisis management.
- Ready leadership teams for successful Gen-Z management,
PURPOSEFUL HOSPITALITY (inspired by ‘Unreasonable Hospitality’ author Will Guidara)
PROGRAMME LENGTH – HALF DAY // APPROX. 4 HOURS
COST PER SESSION – £1,400 + VAT
IDEAL NUMBER OF CANDIDATES 8-16
A half day workshop designed to
- Increase team engagement by involving them in the conversation around how to be unreasonable and purposeful with their hospitality
- Understand the difference between service and hospitality and how we can use hospitality to improve all areas of our business
- Improve guest experience by upskilling your team to read guests and tailor their approach
- Help you develop a culture where everyone is encouraged and empowered to always seek the hospitality solution
- Build a toolkit to empower your team to deliver acts of unreasonable hospitality
INSIGHTS DISCOVERY®
WORKSHOP LENGTH – FULL DAY // APPROX. 6 HOURS
COST – £2,500+VAT (EXCLUDING PROFILES)
A full day workshop which is designed to:
- Improve team productivity.
- Improve communication both within the team and throughout external interactions.
- Improve revenue with more effective guest interaction.
- Create opportunities to develop/add to individual development strategies.
- Give everyone a common language to help overcome challenges and conflict.
TEAM EFFECTIVENESS
WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS
COST – £1,950+VAT (excludes any profiles)
A half day workshop designed to:
- Provide teams with the framework it needs to identify the most pressing and important issues.
- Help diagnose and confront problems.
- Improve relationships.
- Inspire success.
- Increase productivity.
SUPERSTAR HUNTING
WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS
COST – £1,400+VAT
A half day workshop designed to:
- Improve interview technique.
- Help you understand industry benchmarks and insights.
- Improve your confidence in your ability to hire the right people.
THE ART OF TRAINING
WORKSHOP LENGTH – FULL DAY // APPROX. 6 HOURS
COST – £1,750+VAT
A full day workshop designed to:
- Help implement effective training, making team members better & faster.
- Improve the skill level and confidence of anyone with training responsibility.
- Reduce turnover and improve EVP.
- Help you develop and maintain standards and consistency.
- Improve guest and employee experience.
RADICALLY CANDID LEADERSHIP
WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS
COST – £1,400+VAT
A half day workshop designed to:
- Develop leadership skills through the art of feedback.
- Help teams enjoy clarity of knowing where their strengths lie and what they need to work on to improve performance.
- Ensure feedback is delivered in a more time efficient and effective way.
- Improve trust between manager and team.
- Improve overall performance and retention.
LEADERSHIP DEVELOPMENT PROGRAMME
PROGRAMME LENGTH – 6 MONTHS // APPROX. 1 WORKSHOP PER MONTH
COST – £8,950 // £597 per delegate based on 15 delegates. Cost includes Insights Profile
A programme of interconnected workshops, delivered over six months, that take new leaders on a journey of learning and self-discovery. This course is perfect for tackling the biggest hurdles faced in the industry.
The Leadership Programme will close the skill gaps created by fast-tracking in management roles, support internal succession plans and engage managers at any level of experience in their own development pathways. Benefit from a reduction in management turnover whilst helping hospitality operators improve their EVP and attract new talent.
The workshops are:
- Insights Discovery
- Superstar Hunting
- The Art of Training
- Radically Candid Leadership
- Purposeful Hospitality
Training & uplifting the industry.
Building a dream team?
You’re going to need a few superstars, and we know just the people. As hospitality experts we’ve been there (and then some!) and we can spot a good match when we see one.
Get In Touch
Get in touch with us with any enquiry and we'll aim to respond within 24 working hours.
