Who is it for?

Managers who lead a team that delivers guest experience and who want to elevate their team’s experience every day. Inspired by the book that got the industry talking. This workshop will explore the connection between great leadership and ‘Unreasonable Hospitality’ and encourage leaders to start with their teams.

What we will cover?

UNREASONABLE HOSPITALITY – inspired by the book ‘Unreasonable Hospitality’ author Will Guidara.

What it means to be ‘Hospitalitarian’.

SERVICE vs HOSPITALITY

Adding the colour to steps of service – how to find the ‘hospitality solution’

TAKE IT TO YOUR TEAM

Inspire a culture of collaboration and empower your team to deliver above and beyond. Create a toolkit that makes hospitality accessible to everyone.

CULTIVATING CONNECTION 

Paying attention matters, especially when it comes to your team. Upskill your team to be able to read guests more intentionally and adapt their approach more mindfully.

How will it make a difference?

• Delegates inspired to return to site with fresh thinking about team and guest experience
• Leaders taking ownership of guest experience
• A culture of collaboration at site, leading to better retention

The small print

WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS

COST – £1,400 + VAT // per workshop (ideal number of candidates 8-16)

*Prices listed exclude travel outside of the Greater Manchester area

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