A half day workshop designed to:

• Develop leadership skills through the art of feedback.
• Help teams enjoy clarity of knowing where their strengths lie and what they need to work on to improve performance.
• Ensure feedback is delivered in a more time efficient and effective way.
• Improve trust between manager and team.
• Improve overall performance and retention.

Who is it for?

Managers at all levels who want to develop the skill of being more
direct, open and honest with their teams to improve performance and team
culture. This workshop offers a new perspective on feedback, helping
managers understand the use of both criticism and praise as effective
leadership tools, making those tough conversations feel less
overwhelming.

Feedback from previous delegates has meant this workshop has an NPS of 86.

What will we cover?

BEING A K.I.N.D. MANAGER

• What does it mean to be kind?
• Why teams need a manager who says

SETTING UP THE CONVERSATION

• Being a disagreeable giver and agreeing ‘why’ a behaviour needs to change
• Putting your teams development first. The ‘gift’ of feedback isn’t always easy to take

REFRAMING FEEDBACK

• Using ‘guidance’ to take away the fear around direct feedback
• It’s not mean, it’s clear

THE PURPOSE OF PRAISE

• Why praise matters – and why the proverbial sandwich lets it down
• The Golden Ratio

How will it make a difference?

• Leaders who are confident in delivering criticism – and better at doing it!
• Teams enjoy clarity of knowing where their strengths lie and what they need to work on to improve performance.
• Feedback is delivered in a more time efficient and effective way.
• Improved trust between manager and team

The small print

WORKSHOP LENGTH – HALF DAY // APPROX. 4 HOURS

COST – £1,400+VAT

*Prices listed exclude travel outside of the Greater Manchester area