Why does outsourcing recruitment for central roles give you the competitive advantage?

Whether you’re running a restaurant group, overseeing a hotel chain, or managing a collection of pubs and bars, we know all too well that a high performing central team drives the business forward.

Central teams make strategic decisions, ensure efficiency, and foster a company culture that motivates the wider team. Strong operators team optimise processes to enhance service quality and reduce costs, skilled people teams cultivate talent, marketing boosts brand visibility and customer engagement, and finance heads keep us all profitable (and on the straight and narrow). Without them, even the best customer-facing efforts can falter, leaving no solid foundation that ensures sustainable, scalable, and competitive businesses.

But why do these roles require a different level of expertise when it comes to recruitment?.

Why does this recruitment take a different level of expertise?

Hiring for these positions isn’t like recruiting for site roles, where skills and experience often take precedence. For central roles, it’s about more than just qualifications. It requires a deep understanding of the business itself, the specific challenges of the hospitality industry, and finding individuals who can blend and enhance the company’s culture while also leading innovation.

That’s where I believe we can shine. Understanding that finding someone for a central role means identifying individuals who can balance both strategy and hands-on execution. The right operations manager, for example, doesn’t just need to know how to keep a restaurant running; they need to understand how to optimise productivity, cut costs without compromising quality, and build a team that works well together under pressure.

For people teams, we know that it’s not just about hiring someone with an HR qualification. Hunting down that perfect person who can nurture a positive work environment within an existing culture, keep every level of the business happy all whilst sourcing future stars. Create a brand culture that employees want to stick around for isn’t something you learn on a course.

The same stands for roles in marketing and finance. Hospitality marketing needs a different approach than other industries – it’s about creating experiences, engaging customers both online and in the physical space, and making your brand memorable in a crowded market. As for finance, hospitality businesses operate on slim margins, so you need experts who can make smart financial decisions, manage risks, and find ways to drive profitability in creative ways.

These roles are tough to resource. They require a large network, a trusted recruiter, days of time approaching and qualifying both active and passive candidates.  Matching expertise and fit isn’t always something an internal team has the experience or the time to do, leaving many people directors looking for specialised agency support.

So why choose us?

We aren’t just recruiters – we are hospitality specialists -always have been always will be. We understand the unique challenges faced by operators and know how important it is to find the right fit for each central role. We take the time to dive deep into each business, understand its goals, culture, and pain points, and then use our vast network to find the perfect match.

Our central recruitment process is tailored, ensuring that every candidate we put forward not only meets the skills and experience requirements but is also the right ‘cultural add’.  We just get that in hospitality, personality and mindset are just as important as expertise.

By focusing exclusively on hospitality, we have built a network and reputation for delivering high-calibre talent that drives real business results. Whether you need an operations manager who can take your business to the next level, a marketing guru to grow your brand, or a finance expert to help navigate uncertain economic times, we’ve got you covered.

In short, if you’re serious about building a strong central team to get you through your next stage of growth, chat to us. Let’s be honest, growth is completely stifled if your central team isn’t firing on all cylinders.

Contact us today to find out more about our central process.